Wireless Phones
Sodexo Live mobile devices are managed by the Hastings Group.
Technical Issues with Devices
All technical/other issues and questions should be submitted directly to The Hastings Group by calling (614) 350-1619 or emailing centerplate@hastingsgroup.net
Mobile device email related issues should be directed to the Sodexo Live! IT Department by creating a Help Desk ticket or by calling 864-248-2026.
To Request a New Mobile Device (or Upgrade)
New Orders must be placed using the online Help Desk after approval has been made (see Sodexo Wireless Policy regarding approval process). All orders require GM approval or above.
Follow these steps to put in a request (Orders & Requests will be processed within 24-28 hours):
- Go to Sodexo Live Help Desk (sign in using your Centerplate credentials)
- Select “Request Something” and select “Mobile – New or Upgrade” option
- Complete all necessary information on device order forms
To Remove/Terminate Mobile Device Access
– write out the steps for removing/terminating a line
Frequently Asked Questions
Does Sodexo Live have a policy about data usage?
- All company cell phone data usage will be monitored on a monthly basis.
- The company allows up to 3GB of data per phone each month.
- There will be a $10 per GB data overage fee applied to all any phone that uses more than 3GB.
- Tips to Reduce High Data Usage on your Company iPhone
The wireless service has been cancelled or the phone has been upgraded but the phone is still in good condition. What do I do?
Return the phone to: The Hastings Group | 700 Taylor Rd. Suite #220 Gahanna, OH 43230
How do I know when I'm eligible for an upgrade?
is this a common question??
Are there employee mobile device discount programs?
Yes, here’s the Verizon Employee Discount Flyer.