Travel & Expense Accounts
Used for submitting reimbursements for company expenses.
Used for reserving and booking flights, hotel and car rentals.
Please go to Centerplate/Sodexo Live! Spark, then “Work Tools” and select “Travel”.
If you do not have an Egencia profile, please follow the steps indicated below.
If need agent assistance from Egencia, please contact them at (877) 332-4017 or (417) 521-0271.
Please note there is no fee for calling an Egencia agent with a question, however, if you do book, change or cancel a reservation with a live agent, there will be a fee.
Please try to book, change or cancel all travel arrangements online through centerplate.egencia.com.
To Request Travel & Expense Accounts:
Please go to ServiceNow (log in with your Sodexo Live/Centerplate credentials) and then go to “Request Something” and select “T&E / New Account”.
Complete all fields in the request.
- Full Name of Employee (as it appears on Gov’t ID)
- Employee’s home address
- Employee’s email address (please provide a valid email address. This will be needed for report notifications).
- Lawson Number
- Unit Number
- Name of who (Manager/GM/etc.) will be approving Employee’s expense report
If the employee needs an Egencia profile, they must have a Centerplate/Sodexo Live! credentials set up and most travel 3 or more times a year.
- Select “YES” if the employee needs access to Egencia Travel (airfare, hotel or car rental) and meets the requirements above, otherwise select “NO”.
- You can also submit a Direct Deposit Form for Expense Checks to the request to receive direct deposit instead of a check.
**Your Lawson payroll number is not linked to your Concur account**
**If any of your information changes or you need login assistance, please go to “Request Something”, the “Travel and Expense Requests” and select “Help with a travel and expense issue”. **
If you need to book business travel to be applied to the Centerplate/Sodexo Live! Corporate Central Billing Card (Ghost Card), please refer to the Central Billing (Ghost Card) procedures under the Travel section in Spark.
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Helpful Forms
Frequently Asked Questions
I have forgotten my password or username for Concur/Egencia. What do I do?
Please login into ServiceNow (log in with your Sodexo Live/Centerplate credentials) and then go to “Request Something”, the “Travel and Expense Requests” and select “Help with a travel and expense issue”.
How do I request a change in my home address for Expense Reimbursements?
When an employee has moved he/she will need to request a home address change with Concur Admin (note that this is different from the home address change done by payroll).
Employee can request this by going to “Request Something”, the “Travel and Expense Requests” and select “Help with a travel and expense issue”.
An employee left the company. How do I turn off their Concur & Egencia account?
Whenever an employee leaves, please submit a Disable User Form. On this form, you will indicate if they have these accounts. This will send a notice to the admin.
When an employee leaves the Company, their GM should inform the Concur admin so their profile can be deactivated in the system.
My Direct Deposit information changed. How do I get that updated for Concur?
When an employee has changed banking information he/she will need to request a direct deposit change by going to “Request Something”, the “Travel and Expense Requests” and select “Help with a travel and expense issue”.
Employee should request this with an updated Direct Deposit Form for Expense Checks as soon as he/she has changed banking information in order to not delay expense reimbursement or payment going to incorrect accounts.
Why hasn’t my payment been issued?
Please note that once your report has been approved by both GM & Concur Admin it may take about 3 to 4 business days for payments to be issued.